Privacy Policy

How we protect and use your personal information

Your Privacy Matters to Us

We are committed to protecting your personal data and respecting your privacy rights under GDPR

  • The Redstone Guest House is a boutique hotel located at 9 Alexandra Road, Blackpool, Lancashire, FY1 6BU, United Kingdom
  • We are the data controller for the personal information we collect about you
  • Contact us at redstoneblkp@gmail.com for any privacy-related queries
  • Identity and contact details (name, email, phone number, address)
  • Booking details (dates, room preferences, special requests)
  • Stay preferences and dietary requirements
  • Limited technical data including IP address for security purposes
  • Cookie usage data (see our cookie policy below)
  • Payment information is processed securely by our payment processors and not stored by us
  • Website contact forms and booking enquiries
  • Direct booking requests and correspondence
  • Cookies and similar technologies on our website
  • Analytics tools like Google Analytics (anonymized data)
  • We do not collect data from third parties without your consent
  • To deliver our accommodation services and manage bookings
  • To provide customer support and respond to enquiries
  • To comply with legal obligations (guest registers, invoicing)
  • To improve our services and website functionality
  • To send marketing communications (only with your consent)
  • For legitimate business interests in providing excellent service
  • Contract: Processing necessary to fulfill your booking and stay
  • Legitimate interests: Improving services, security, and business operations
  • Consent: Marketing communications and non-essential cookies
  • Legal obligation: Guest registers, tax records, and regulatory compliance
  • We will always use the most appropriate legal basis for each type of processing
  • We do not sell your personal data to third parties
  • Payment processors: To handle secure transactions (PCI-DSS compliant)
  • Service providers: Email services, website hosting (under strict data agreements)
  • Legal authorities: When required by law or to protect our rights
  • Emergency services: If necessary for guest safety
  • All third parties are required to protect your data to the same standards we maintain
  • Booking and guest data: Retained for 7 years for tax and legal compliance
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Website analytics: Anonymized data retained for 26 months
  • CCTV footage: Retained for 30 days for security purposes
  • Email correspondence: Retained for 3 years for customer service purposes
  • We regularly review and delete data that is no longer necessary
  • Access: Request a copy of the personal data we hold about you
  • Rectification: Ask us to correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Restriction: Ask us to limit how we use your data
  • Portability: Request your data in a portable format
  • Object: Opt out of marketing communications and certain processing
  • Withdraw consent: For processing based on consent
  • Essential cookies: Required for website functionality and security
  • Analytics cookies: Google Analytics to understand website usage (anonymized)
  • Marketing cookies: Only with your consent for personalized content
  • You can control cookies through your browser settings
  • Disabling cookies may affect website functionality
  • Cookie preferences can be managed through our cookie banner
  • We implement appropriate technical and organizational security measures
  • Limited access to personal data on a need-to-know basis
  • Staff training on data protection and privacy
  • Secure disposal of physical documents containing personal data
  • While we take security seriously, no system is 100% secure

Contact Us About Privacy

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Email:
redstoneblkp@gmail.com
Phone:
01253 344004
Post:
The Redstone Guest House, 9 Alexandra Road, Blackpool, Lancashire, FY1 6BU, United Kingdom

This privacy policy was last updated in September 2026. We may update this policy from time to time, and we will notify you of any significant changes.

Questions or Concerns?

We're here to help with any privacy-related questions or requests.

Email Privacy Team